• What do those little icons next to the title descriptions mean?
• How do you pick the We Recommend titles?
• What if you don't list the item I need?
• If I'm prompted to accept a "cookie" from your website, what should I do?
• How can I submit my own review of a product on the site?

Special Discounts

• Why is there a difference between the online price and the list price?
• How do I take advantage of the 30% and 40% discounts on "Hot" and "Featured" titles on your homepage?

eMatter :

• What is eMatter?

Shopping and Ordering

• May I order via e-mail?
• May I order via mail?
• May I pay with a purchase order?
• May I pay with a check?
• May I send a wire transfer?

• Will I be charged sales tax?
• What's your federal tax ID number?
• Do you have a Dunn & Bradstreet number?
• Is your company considered a large or a small company?
• I just returned my order. When will I get my refund?
• I have a store credit from your San Jose store. Can I use it to purchase online?
• I would like to send someone a gift. Do you sell gift certificates?
• I have a discount code. Where do I enter it to get a discount?
• How can I get a pro-forma?
• I received a discount once before. How can I get another one?
• How can I tell if a book is in stock?

Using a Credit Card

• I want to place my order but I don't want to transmit my credit card number over the Web. Can I still take advantage of the online discounts?
• How does Fatbrain.com handle online security and my personal information?

Shipping Your Order

• How long does it take for my order to arrive?
• Am I charged more for shipping if some of the items in my order are backordered and shipped separately?
• Do shipping prices include tariffs and duties?
• Are all my backorders shipped right away?

Contacting Our Customer Service Team

• What about returns?
• What if I need to contact your Customer Service department